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TikTok Parent Company Creates AI Chatbot Customisation Tool

Sam Tongue

In the ever-evolving landscape of digital platforms, the integration of generative AI elements is a strategic focus, particularly through facilitated chatbot creation. A notable entrant into this domain is ByteDance, the parent company of TikTok, poised to launch a platform enabling AI chatbot customisation. This trend gains momentum in the Chinese market, exemplified by ByteDance’s rival, Baidu, introducing a chatbot development system tailored to businesses’ products and services.

The primary value lies in constructing ChatGPT-like systems customized to databases and specific products, offering an avenue for enhanced customer service. While Western audiences have historically displayed tepid enthusiasm for such innovations, recent developments by Meta and OpenAI suggest a renewed exploration of AI chatbot creation tools. Meta’s past efforts in 2016, despite advancements, did not resonate widely, leaving the current reception uncertain. However, the popularity of ChatGPT signals potential receptivity to these systems.

The emergence of AI chatbot creation tools, exemplified by OpenAI’s “GPT Store,” coincides with the growing familiarity of users with conversational queries, as observed on platforms like ChatGPT. This supplementary element holds promise in aligning search behaviors with business offerings, potentially marking the next wave in digital interactions.

TikTok extends its foray into generative AI, exploring AI image creation through in-app filters and a platform akin to Midjourney. Concurrently, it experiments with in-stream chatbots in the Philippines and conversational prompts to refine users’ “For You” feed. ByteDance envisions generative AI shaping new user behaviors, positioning its developments as pivotal in assisting businesses within the app.

As generative AI anticipates a prominent trend in 2024, businesses are urged to discern broader usage shifts and strategically align with available tools. ByteDance’s innovative strides underscore the significance of tracking developments in this sphere, offering businesses valuable insights into potential avenues for enhanced user engagement.